How do custom orders work?

Each custom piece starts with a 50% deposit to reserve your spot. On the product page, you’ll choose the options you want — like stone type, metal, engraving, and size — and can upload notes or reference photos directly.

Once your deposit is in, we’ll review everything and follow up only if we need clarification. When the piece is finished, we’ll invoice the remaining 50% before shipping it out.

What’s the turnaround time?

Custom orders take about 10–14 weeks, depending on the piece and our current workload. Quality takes time — we don’t do rush jobs.

Can I use my own stone?

Yep. If you’ve got a stone you want to use — heirloom or otherwise — we can usually work with it. Just include a note at checkout or email us after placing your order, and we’ll let you know if it’s a good fit.

How do payments work?

You’ll pay half upfront, and the rest when your piece is ready to ship. We’ll send you an invoice for the balance once it’s finished.

Do you ship internationally?

Yes. We ship worldwide. Just note that any customs duties or import taxes are your responsibility.

Can I cancel or return a custom order?

Because each piece is built just for you, custom orders are non-refundable once we begin production. If you need to make a change, reach out quickly — we’ll help if we can.

What if I don’t know my ring size?

We recommend getting professionally sized at a local jeweler. If that’s not possible, we’ll walk you through accurate at-home methods — just add a note at checkout.

Do you offer resizing?

Most bands can be resized, but some engravings and stone settings limit how far we can adjust. Reach out if you're unsure — we’ll let you know what’s possible.

How should I care for my piece?

Silver and gold will wear in with time — that’s part of the charm. But to keep your piece looking sharp:

• Remove it when lifting, welding, digging, or doing anything tough on your hands

• Clean with a soft brush and warm soapy water (no harsh chemicals)

• Store it dry, and wipe it down occasionally with a polishing cloth

If it ever needs a deep clean or a touch-up, we’ve got you.

What kind of materials do you use?

We use sterling silver, gold (10k, 14k), moissanite, lab-grown and natural diamonds, turquoise, and other stones. Every piece is made from quality material — no shortcuts, no plated nonsense.

Can I see sketches or progress?

Sure — just let us know. We’re happy to share progress photos or sketches as we go, especially if it’s a more complex build.

What if I want something weird?

All ears. We love a good curveball. If you’ve got an idea that doesn’t fit neatly into a product listing — something personal, offbeat, or out there — shoot us a message at howdy@justindiversilver.com. We’ll let you know if it’s doable (and probably say yes).