Returns & Exchanges
**Custom Orders**
Custom pieces are made just for you — we don’t accept returns or refunds once production has started. That said, if there’s an issue, we’ll always try to make it right.
**Ready to Ship Items**
If something arrives damaged or isn’t what you expected, email us within 7 days of receiving it. We’ll figure it out together.
**Shipping Back**
If a return is approved, you'll be responsible for shipping it back safely. Refunds are issued once the item’s back in hand and in original condition.
**Questions?**
Email us: howdy@justindiversilver.com